DarkForge Art
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Return & Refund Policy

Effective Date: August 24, 2026

1. Overview

At DarkForge Art, customer satisfaction is our top priority. We want you to love your artwork, apparel, wall decor, and physical merchandise. If your order arrives damaged, defective, or incorrect, we offer a 100% Free Replacement or Full Refund within 30 days of delivery.

2. Damaged, Defective, or Misprinted Merchandise

All our physical products (backpacks, sweatshirts, t-shirts, canvas prints, posters) are printed on demand and fulfilled through our print facilities (Printful & Printify):

  • Replacement Window: You must contact us within 30 calendar days of receiving your item if it is damaged, defective, misprinted, or broken during shipping.
  • Proof Required: Email a clear photo or short video of the defect/damage along with your order number to support@darkforgeart.store.
  • Resolution: We will immediately issue a 100% Free Replacement shipped directly to you, or process a Full Refund back to your original payment method (Credit Card, Paystack, M-Pesa).

3. Lost or Undelivered Packages

If your package tracking indicates it has not been delivered within the estimated carrier delivery window, or if it is declared lost in transit by the carrier, we will issue a free replacement shipment or full refund after verifying carrier tracking.

4. Returns & Size Exchanges

If you wish to return an item or request a size exchange:

  • Please contact support@darkforgeart.store within 14 calendar days of delivery.
  • Items must be unworn, unwashed, unused, and in their original packaging condition.
  • Once the returned item is inspected at our facility, your refund will be processed within 3 to 5 business days back to your original payment method.

5. Digital Downloads & Commercial Licenses

Due to the instant access nature of digital files (4K Wallpapers, digital art packs, and commercial licenses), digital download sales are non-refundable once the file link has been accessed or downloaded. However, if you experience any technical difficulty downloading or opening your files, our support team will assist or re-issue files immediately.

6. How to Submit a Return / Refund Request

To request a return, exchange, or refund, reach out to us: